Support

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Latest activity by Support
  • Support created an article,

    What should I include in my return package?

    When returning a product, make sure to include:The product in its original packagingA copy of your invoice or order confirmationYour full name and contact informationThe reason for the returnThis w...

  • Support created an article,

    What if the product I received is damaged or incorrect?

    If you receive a damaged or incorrect product, please contact us immediately. Provide us with your order number and photos of the product, and we will arrange a replacement or refund at no addition...

  • Support created an article,

    Who pays for the return shipping?

    Return shipping costs are the customer’s responsibility, except in cases where the return is due to an error on our part (e.g., wrong product or defective item). If you have any questions about ret...

  • Support created an article,

    Can I exchange a product instead of returning it?

    Unfortunately, we do not offer exchanges at this time. If you would like to return a product, you can request a refund and place a new order for the desired item.

  • Support created an article,

    What should I do if I returned my order but haven’t received a refund yet?

    If you have returned your order and have not received a refund within the expected timeframe, please contact our customer support team with the following details:Your order numberProof of return sh...

  • Support created an article,

    How long does it take to process a return?

    Once we receive the returned item at our facility, it takes approximately 7-10 business days to process your return. After processing, refunds are issued to the original payment method and can take...

  • Support created an article,

    What is your return policy?

    Returns are accepted for products that meet the following criteria:The item is unopened and in its original packagingThe return request is made within 30 days of receiving the productThe product wa...

  • Support created an article,

    How can I return an item?

    To return an item, please contact our customer support team with your order details. We will provide you with the necessary instructions and a return authorization if your order qualifies for a ret...

  • Support created an article,

    Why is drinking enough water important while taking Mendorex?

    Drinking plenty of water helps with the digestion and absorption of the capsule. Staying hydrated also supports your overall health and enhances the effectiveness of the product.

  • Support created an article,

    What happens if I accidentally take more than one capsule in a day?

    If you accidentally consume more than one capsule, monitor your condition for any discomfort. Side effects may include mild stomach upset. If symptoms persist, consult a healthcare professional.