Support

Dispatched orders are already in transit and handled by the courier. At this stage, we are unable to intercept or stop the shipment. However, you can return the product or choose to keep it with a ...

If you choose to refuse delivery of your order, the package will be returned to us. According to our policy, orders that are refused at the time of delivery are not eligible for a refund. By refusi...

To track your dispatched order:Use the tracking number provided in your shipping confirmation email.Visit the courier’s website (e.g., DHL, Hermes, La Poste) and enter the tracking number for real-...

You will receive a shipping confirmation email once your order has been dispatched. The email will include your tracking number and details about the courier handling the delivery.

If you no longer want the order, you can:Refuse the delivery: When the courier attempts to deliver the package, you can refuse to accept it. It will then be returned to our facility.Return the prod...

Unfortunately, once an order has been dispatched, it cannot be canceled as it is already on its way to you. However, you can choose to return the product after receiving it. Please contact our cust...

Many couriers allow for package redirection to a new address, though this service may be subject to their policies and the status of your shipment. It's important to contact them as soon as possibl...

To avoid this issue in the future, please ensure that your shipping address is correct before finalizing your order. Double-check all details, including your address and contact information, during...

If your order has already been dispatched and you need to change the delivery address, we recommend contacting the courier directly. Some carriers offer options to redirect the package to a new add...

If the courier is unable to redirect your package, it will be delivered to the original shipping address. You may need to arrange for a re-delivery or pickup through the courier's services. In case...